Skip to main content

Join us at one of our College and Uni Open Events to explore your options - Sign Up Here! - New 2027 Prospectus now available Click Here

South Essex Colleges Group logo
South Essex Colleges Group logo
Search

Exploring careers

Call and Contact Centre Occupations

Call and contact centre occupations receive and respond to telephone calls from potential clients and existing customers regarding the products and services offered by an organisation.

Daily Tasks

  • Arranges for field staff to visit the caller if further assistance is required.
  • Maintains details of calls received, the action taken as a result of a call and updates customer database as required.
  • Advises on services available and sells additional products or services.
  • Informs existing and potential customers on any immediate action to be taken, and refers the matter to a more senior member of staff if necessary.
  • Interviews caller to establish the nature of any complaint or the requirements of the client.
  • Answers incoming telephone calls from existing or prospective customers.

£21,438

Entry Level Salary

£24,293

Average Salary

£37,424.90

Potential Salary

Number of Jobs

1184

Past two years

570

This year

3678

7 year projection

What are the key skills for this job?

What course level do I need to study?

Required Level

Requirement Percent

Level 0

1%

Level 1

7%

Level 2

25%

Level 3

33%

Level 4-5 (Higher Education)

10%

Level 6 (Bachelors)

21%

Level 7 (Masters or equivalent)

3%

Not sure this is the right career for you?

Explore other career pathways

Explore Similar Careers

Quickview