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Telephonists

Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.

Daily Tasks

  • Alerts emergency services in cases of fire, crime or accident.
  • Provides directory information, dialling codes and details of charges.
  • Gives advice on dialling and other special features available.
  • Reports any faults on telephone operating system.
  • Operates switchboard to connect outgoing calls or to relay incoming or internal calls.
  • Receives callers and directs them to appropriate person or department.

£20,034

Entry Level Salary

£26,702.75

Average Salary

£41,137.28

Potential Salary

Number of Jobs

56

Past two years

28

This year

189

7 year projection

What are the key skills for this job?

What course level do I need to study?

Required Level

Requirement Percent

Level 0

10%

Level 2

45%

Level 3

28%

Level 4-5 (Higher Education)

6%

Level 6 (Bachelors)

11%

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