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Exploring careers

Customer Service Occupations

Job holders in this unit group perform a variety of customer service occupations

Daily Tasks

  • Informs customers of special promotions and new product launches.
  • Addresses customer complaints and problems.
  • Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements.
  • Makes reservations, books tickets, organises insurance policies on behalf of customers.
  • Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts.
  • Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services.

£22,050

Entry Level Salary

£24,082

Average Salary

£36,657.10

Potential Salary

Number of Jobs

1748

Past two years

876

This year

6174

7 year projection

What course level do I need to study?

Required Level

Requirement Percent

Level 0

3%

Level 1

5%

Level 2

29%

Level 3

29%

Level 4-5 (Higher Education)

9%

Level 6 (Bachelors)

22%

Level 7 (Masters or equivalent)

4%

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