Skip to main content

Join us at one of our College and Uni Open Events to explore your options - Sign Up Here! - New 2027 Prospectus now available Click Here

South Essex Colleges Group logo
South Essex Colleges Group logo
Search

Exploring careers

Customer Service Supervisors

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

Daily Tasks

  • Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.
  • Establishes and monitors work schedules to meet the organisation's requirements.
  • Develops and plans training for their teams.
  • Liaises with clients and handles more complicated or sensitive complaints and queries.
  • Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.

£22,284

Entry Level Salary

£33,187.82

Average Salary

£51,581.33

Potential Salary

Number of Jobs

206

Past two years

104

This year

734

7 year projection

What are the key skills for this job?

What course level do I need to study?

Required Level

Requirement Percent

Level 0

2%

Level 1

4%

Level 2

35%

Level 3

25%

Level 4-5 (Higher Education)

4%

Level 6 (Bachelors)

24%

Level 7 (Masters or equivalent)

6%

Not sure this is the right career for you?

Explore other career pathways

Explore Similar Careers

Quickview